The Tipton & Coseley Building Society has launched a new online application portal as part of a wider plan to modernise its mortgage operations.
The society has adopted the Mast Origin Platform to manage each stage of the mortgage journey, with the aim of improving service for brokers and speeding up underwriting.
The platform has been configured for the Tipton and includes its residential and buy-to-let product types. It also integrates with third party systems to manage identity and credit checks, process valuation fees and instruct surveys.
Following a soft launch earlier this year, the Tipton is now encouraging intermediaries to register on the portal.
Jason Newsway (pictured), chief commercial officer at the Tipton, said: “Through Mast we’ve been able to completely transform and modernise our mortgage proposition, overhauling the associated processes so it’s easier for brokers to do business with us.
“It paves the way for our Society to scale lending volumes, but without compromising on the high levels of service which brokers and their clients expect.
“Mast themselves highlight efficiency as one of the main advantages of their software and we’re already seeing this in terms of how quickly we can bring new products to market and respond to enquiries.
“There’s also much improved visibility as cases progress. Brokers can interact directly with a dedicated underwriter and be equipped to give immediate responses to clients wanting an update.”
Joy Abisaab, chief executive of Mast, said: “Mast was selected following a rigorous process because of our proven ability to deliver complex enterprise transformations and a platform purpose-built for modern lending. We do not provide generic software, we deliver infrastructure that gives lenders clarity, control and measurable operational improvement.
“Our platform raises standards across the lending journey, strengthening governance, increasing capacity and materially improving the experience for brokers and borrowers.
“We are pleased to be bringing another mutual live on Mast, further cementing our position as the most adopted cloud-native origination platform in the mutual sector and reinforcing the market’s shift towards modern lending infrastructure.”
The Tipton lends on properties across England and Wales, including residential purchase, shared ownership, lending into retirement, ex-pat residential, and ex-pat and limited company buy-to-let.
Newsway added: “Introducing Mast is the first major step in a multi-year transformation plan for the Tipton designed to expand digital services, enhance systems and create better retail and working environments.
“It shows how we’re prepared to deliver large scale change and embrace new technology based on the honest feedback our brokers give us.”
