The Consumer Panel and Which? have welcomed the FSA’s move to give some consumers with payment protection insurance (PPI) complaints more time to go to the Financial Ombudsman.

The Consumer Panel has previously criticised the industry for delays in resolving PPI by forcing the FSA to re-publish a consultation on PPI complaints.

Kay Blair, vice-chairman of the Financial Services Consumer Panel, said: “Consumers affected by the delays need tough action from the FSA and this suspension of the six month limit is a step in the right direction. We are pleased that the FSA has taken the precautionary measure of extending the time these customers will have to go to the Financial Ombudsman.