Aldermore has unveiled a new online service for landlords and brokers.

The challenger bank says the new facility provides a single point of access to a wealth of information regardless of whether they want to finance a single property or a large portfolio.

The service, an ‘end-to-end’ buy-to-let proposition available to landlords, gives applicants one port of call regardless of the size or complexity of their application or whether it is for a residential or commercial property, the bank claims.

The online facility, which is available at the Aldermore website allows users have immediate access to an appropriate underwriter, as well as resources which include technical knowledge guides, tools and calculators, specimen agreements and an ‘Ask & Answer’ customer forum.

Charles Haresnape, managing director of Residential Mortgages at Aldermore, said: “There are very few individual financial institutions that give landlords and brokers one point of contact under one brand for any buy-to-let enquiry or application, regardless of its size or type.

“It doesn’t matter if a landlord is interested in residential or commercial property, or has one house or a large portfolio to finance, Aldermore can help. This new service will ensure users have access to appropriate information and are put in contact with a suitably qualified underwriter straightaway.

“The diverse nature of the buy-to-let market has caused both brokers and landlords frustration in the past, because of uncertainty about where to go to get answers to their questions. This new service will finally put an end to such frustrations.”

Andrew Goodacre, chief executive from the Residential Landlords Association, added: “as part of Aldermore’s on-line service we are delighted to have been asked to provide expertise guides and links which will be of benefit to both new and experienced landlords as well as brokers.

“The launch of this service by a bank who can deliver an end-to-end proposition to the buy-to-let market is an exciting and welcome development.”