AEGON has launched a new website and guide, aimed at customers to help them understand everything they need to know about claims, from filling out the initial application forms to the steps they need to take when it comes to making a claim.

The ‘All about claims’ website has information covering all aspects of claims, including a glossary of protection terms and explanations into why some claims have to be declined.

There is also a section focusing on how AEGON deals with non-disclosure, by taking each of the three ABI defined categories of non-disclosure with example case studies to determine whether a claim would be paid in full, partially paid or declined.

Matt Rann, group head of underwriting and claims at AEGON, said: “AEGON wants to pay claims and we designed this customer facing website to make it easier for customers to understand all areas of the claims process. The site includes checklists to ensure all the relevant medical information is disclosed up front and to ensure the application forms are completed in full.