Target Group has reported its highest client satisfaction score to date, six months after setting its previous record.
The outsourcing and software provider recorded an overall CSAT rating of 4.44 out of five, up from its previous high of 4.25.
The latest result moves the business closer to its longer-term target of achieving a score of 4.5 and follows improvements across service delivery, technology support, project delivery and client relationship management.
Target also reported a record relationship satisfaction score of 4.65 out of five.
The company said the latest survey attracted its highest level of client participation, with feedback gathered across its technology, outsourcing, servicing and digital transformation activities.
It added that 84% of respondents said they would recommend Target to others, while no respondents said they would not.
Scott Bowman, head of operations at Target Group, said: “Achieving our highest-ever client satisfaction score is a fantastic achievement, particularly given that we only reached our previous highest score six months ago.
“It’s a great testament to the talent across our business and our colleagues’ commitment to delivering for clients every day.
“What makes this result especially important is that it reflects the experience of clients across the breadth of our business. It isn’t down to one team, one product or one initiative.
“It’s the result of colleagues consistently doing the right thing for clients, solving problems, building trusted relationships and taking pride in the service and support they deliver.
“What also stands out is the level of engagement from our clients. More clients than ever before chose to share their views, giving us valuable insight into what we’re doing well and where we can continue to improve.
“Client relationships are fundamental to our success. We want our clients to see us as an extension of their team and a trusted partner that understands their business, their objectives and the challenges they face.
“While we’re proud of this result, we’re not standing still and remain focused on continuing to raise the bar.”
Target has operated across banking, financial services and insurance for nearly five decades. Its activities include mortgage and loan originations, savings and investments, payments, collections and in-life servicing.
Through its fintech platform, the business manages more than £21 billion in assets and provides technology designed to automate processing, servicing and administration.
