Skipton Building Society for Intermediaries has launched a new build helpdesk so brokers can call a designated new build help team.

Following feedback about the need for broker education and familiarity in the new build market, Skipton has set up the dedicated new build helpdesk team who will be on hand to answer questions from brokers regarding new build cases.

The helpdesk will be open Monday to Friday 9-5pm, calls will be answered by the help desk who will be able to support enquiries or pass the call through to one of four dedicated new build helpdesk underwriters.

For property enquiries, depending on the complexity, there may be a need to speak with panel surveyors for guidance and, in this instance, timescales would be agreed, and timely updates issued.

Rachael Hunnisett (pictured), Skipton’s national accounts & new build lead, said: “At Skipton we’re committed to supporting the new build market. As a direct result of broker feedback and our commitment to making things easier for you, I’m delighted to announce the launch of our new build helpdesk, a dedicated resource to support brokers with complex new build enquiries.”

Paul Fenn, head of business development, added: “As part of Skipton’s growth plans and aspirations to become a top 10 lender, expanding our broker support to include a dedicated new build helpdesk is a fantastic addition to our lending proposition.

“This comes after we have already expanded our BDM team and made multiple criteria enhancements this year, showing our continued commitment and support to the intermediary lending market.”