Servicing

Target Group appoints former Equiniti chief Paul Lynam to board

Target Group has appointed financial services veteran Paul Lynam as a non-executive director. Lynam (pictured)...

Broadstone appoints senior banking pair as advisory demand rises

Broadstone Lending Advisory Services has appointed two senior business development managers as lenders and...

AI doesn’t remove bias. It gives us the chance to manage it

One of the great promises of artificial intelligence has always been objectivity. Machines, unlike...

Lenvi increases standby servicing team as loan book reaches £48bn

Lenvi has expanded its specialist standby servicing team by 50% this year after a...

Mortgage lending rebounds but book growth lags

UK mortgage gross lending increased by more than a fifth during 2025, although substantially...

Target Group reports efficiency gains from AI arrears agent

Target Group has reported a 40% increase in efficiency and colleague satisfaction in managing...

AI skills gap poses major challenge for financial services sector

The financial services sector will need to recruit and retrain around 450,000 highly skilled...

Lifting and shifting to the cloud isn’t real transformation

As we gear up to spend time at the Building Societies Association Annual Conference...

The Monmouthshire goes live with Phoebus mortgage servicing system

Monmouthshire Building Society has gone live with Phoebus to support mortgage account servicing as...

Supply side continues to drive the change agenda

Regulatory change is no longer something firms respond to periodically. It is now a...

Profile: Andrew Lloyd, CEO of Fignum

Andrew Lloyd is the Chief Executive Officer (CEO) of Fignum. He was appointed to...

MQube cuts Origo onboarding from weeks to days with AI

MQube has accelerated the onboarding of its Origo mortgage origination platform after launching a...

Phoebus applies agile thinking to build people-first culture

Software specialist Phoebus is applying principles more commonly associated with software development to its...

Lenders divided on whether regulatory scrutiny will ease in 2026

Lenders are split on whether regulatory scrutiny will ease in 2026, new research from...
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COMMENT

Comment

We must not accept our snail’s pace home buying system

Buying a house in this country can be ridiculously slow, as a handful of recent studies have highlighted. Research from the House Buyer Bureau...

Deferment and capitalisation rates: small percentages, large consequences

The Government is currently consulting on Leasehold enfranchisement valuation rates to determine what deferment and capitalisation rates should be prescribed under the Leasehold and...

Your clients can’t tell which firm they’re dealing with

Two clients walk into your firm in the same week. One of them is a referral from a mate of yours. Complicated case, self-employed, bit...

It’s time to look at retention

As the summer winds down and the back-to-school routine kicks back in, I urge the industry to turn its attention to something just as...

Landlords are buying – and advisers should take note

There has been no shortage of commentary over recent years suggesting landlords are heading for the exit, buy-to-let apparently no longer works and the...

Latest news

Economy

Gilt turmoil puts fresh pressure on mortgage rates

Rising government borrowing costs are putting renewed upward pressure on UK mortgage rates as...
Economy

UK needs first primary surplus in 25 years, warns NIESR

The UK needs to run its first primary budget surplus in 25 years if...
Shariah property finance

Gatehouse launches fee-free refinance products

Gatehouse Bank has launched a range of limited-edition refinance products for UK residents with...
Economy

Bank of England turns to AI and real-time mortgage data

The Bank of England is using artificial intelligence and real-time financial data, including information...

PROFILES