Monmouthshire Building Society has signed a five-year agreement with Phoebus Software to provide account servicing technology for its 90,000 mortgage and savings members, marking a major step in its ongoing digital transformation.
The partnership will see the Society adopt the Phoebus platform to automate a wide range of mortgage and savings servicing operations. These include day-to-day processes such as issuing documentation, handling rate changes and managing user diaries, as well as more complex functions covering arrears management and repossessions.
Phoebus’ originations and migrations API will also be used to onboard new lending and migrate existing portfolios from incumbent systems.
Adam Oldfield, chief executive officer at Phoebus Software, said: “This partnership reflects a shared commitment to innovation and service excellence. The Society’s ambition to modernise its operations aligns perfectly with our technology and experience.
“We’ve invested heavily in ensuring our solution can handle complex migrations with accuracy and efficiency, giving organisations like Monmouthshire BS the confidence to evolve its systems without disruption.
“We’re proud to be supporting the Building Society on this next stage of its digital journey.”
Will Carroll, chief executive officer at Monmouthshire Building Society, added: “Choosing the right technology partner was a key part of our long-term strategy, and Phoebus clearly demonstrated both the capability and the understanding we were looking for.
“Its platform combines the flexibility and automation we need with decades of proven experience in the market. This partnership will help us deliver even better outcomes for our members, and we’re excited to see what we can achieve together over the coming years.”
The collaboration forms part of Monmouthshire’s wider digital strategy as it continues to modernise systems, streamline operations and enhance member experience across its mortgage and savings services.
