Servicing

AI adoption set to define mortgage market trajectory in 2026

The mortgage sector is expected to prioritise technology-driven efficiency and service improvements as lenders...

Pepper Advantage unveils PRISM mortgage and credit servicing platform

Pepper Advantage has formally launched PRISM, its new end-to-end credit management system that brings...

Specialist lenders face rising expectations as customers demand seamless service

Specialist lenders are being urged to raise service standards as research shows clients increasingly...

Nearly half of lenders admit servicing teams are unprepared for rising borrower pressures

Lenders’ own servicing teams are not ready to support borrowers as economic conditions worsen,...

Phoebus gains SBTi validation as it accelerates net zero strategy

Mortgage servicing software firm Phoebus has had its emissions reduction plans formally validated by...

The Monmouthshire partners with Phoebus in five-year digital transformation deal

Monmouthshire Building Society has signed a five-year agreement with Phoebus Software to provide account...

Chetwood Bank partners with Target Group for loan servicing

Target Group has been appointed by Chetwood Bank to manage the digital challenger’s loan...

Finova renews long-term technology partnership with LV=

Finova has signed a new long-term agreement with LV= to continue supporting the investment,...

Phoebus strengthens client assurance with SOC 2 Type II attestation

Phoebus Software has completed its Service Organisation Control (SOC) 2 Type II attestation, an...

S&P Global upgrades Mount Street’s mortgage servicing unit to “Strong”

Mount Street Group has received a significant boost after S&P Global Ratings upgraded its...

Finding efficiency will keep branches as the beating heart of mutual sector

Whether you speak to customers or building societies, they will tell you just how...

Step One Finance selects Phoebus in major servicing transformation

Step One Finance has partnered with Phoebus Software in a significant technology upgrade aimed...

Target Group appoints Jennifer Read as head of risk

Target Group has appointed Jennifer Read as its new head of risk, strengthening its...

Mount Street appoints new head of HR to lead global people strategy

Mount Street Group has appointed Fatima Badini as head of human resources, with a...
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COMMENT

Comment

We must not accept our snail’s pace home buying system

Buying a house in this country can be ridiculously slow, as a handful of recent studies have highlighted. Research from the House Buyer Bureau...

Deferment and capitalisation rates: small percentages, large consequences

The Government is currently consulting on Leasehold enfranchisement valuation rates to determine what deferment and capitalisation rates should be prescribed under the Leasehold and...

Your clients can’t tell which firm they’re dealing with

Two clients walk into your firm in the same week. One of them is a referral from a mate of yours. Complicated case, self-employed, bit...

It’s time to look at retention

As the summer winds down and the back-to-school routine kicks back in, I urge the industry to turn its attention to something just as...

Landlords are buying – and advisers should take note

There has been no shortage of commentary over recent years suggesting landlords are heading for the exit, buy-to-let apparently no longer works and the...

Latest news

News

HSBC UK to raise rates across residential and buy-to-let ranges

HSBC UK will increase rates across a range of two-year and five-year fixed mortgages...
Economy

Gilt turmoil puts fresh pressure on mortgage rates

Rising government borrowing costs are putting renewed upward pressure on UK mortgage rates as...
Economy

UK needs first primary surplus in 25 years, warns NIESR

The UK needs to run its first primary budget surplus in 25 years if...
Shariah property finance

Gatehouse launches fee-free refinance products

Gatehouse Bank has launched a range of limited-edition refinance products for UK residents with...

PROFILES