Mortgage Brain has launched a new secure online Client Portal within the Key.
It can be accessed 24/7 via a computer, tablet or smartphone, and allows advisers and their clients to communicate with each other and share information and documentation in a secure environment.
The client portal also features a secure messaging service, eliminating the need for clients to send sensitive and confidential personal information via email or by post.
Advisers’ customers will also be able to edit and upload their own information to an exclusive and protected area within the Key.
Mark Lofthouse, CEO of Mortgage Brain, said: “At every stage in the development of the Client Portal, our litmus test has been ‘Is it intuitive?’
“Obtaining a mortgage or carrying out a remortgage can, for many, be a very stressful process, so the overall client experience and engendering confidence has been central to the enhancements we’ve made to the Key.”
