Legal & General (L&G) has expanded its Mortgage Services business with the addition of Harpenden Building Society to its Surveying Services panel, a move designed to enhance support for brokers and customers managing complex and self-build mortgage cases.
Under the new partnership, L&G’s surveyors will receive dedicated training in Harpenden’s self-build mortgage process. The arrangement will enable more efficient valuations for projects such as barn conversions, new builds—including those on owner-occupied land—rebuilds, and land purchases with planning permission.
The tie-up marks a strategic step for both organisations, aimed at bolstering support for bespoke lending scenarios and reducing friction in the valuation process. Harpenden’s lending proposition spans a broad range of customer types and property requirements, covering employed, self-employed and retired applicants, as well as residential, lending-in-retirement, holiday let, second home, buy-to-let and self-build products.
Kevin Roberts, managing director of Mortgage Services at Legal & General, said: “We’re focused on creating partnerships that empower intermediaries and deliver better outcomes for customers.
“Adding Harpenden to our Surveying Services panel supports that mission, bringing greater choice to customers with complex needs, and reinforcing the importance of flexibility and specialist expertise in today’s lending landscape. We’re excited to be working more closely with a lender that shares our commitment to tailored service and innovation.”
The agreement also provides Harpenden with improved oversight of valuations, with its mortgage team able to track the process from instruction to report submission. This increased transparency is expected to streamline decision-making and support the Society’s long-term commercial ambitions.
Gemma Fient, director of operations at Harpenden Building Society, said: “We’re delighted to be expanding our partnership with L&G’s Mortgage Services business by joining their Surveying Services panel, which will help our customers continue achieving their financial goals, including those with non-standard properties.
“Our customers and intermediary partners will experience the benefit through consistent turnaround times, while our mortgage team will be able to monitor the progress of our instructions throughout the valuation process until submission of the report.
“This step will help the Society achieve its long-term commercial goals and ultimately continue delivering the service it provides to its members.”
