Abbey for Intermediaries (AfI) has made two senior appointments as it changes its intermediary distribution management team structure.

Jeremy Duncombe has been appointed as head of sales responsible for the field sales force across the UK. Jeremy brings with him a wealth of experience and knowledge in the intermediary market, having worked for Platform, Morgan Stanley and St James Place Wealth Management.

He will take up his role on 2 August.

Sue Carvell will become head of sales responsible for telephone sales in Glasgow & Manchester. She will also lead the service agenda working with the operations department and risk to improve service levels.

Alan Mathewson, managing director of intermediary distribution and Santander Private Banking (UK), said: “It is clear from spending time with our customers and key stakeholders that the number one priority is to improve our service levels. We have made good initial progress in identifying the key issues across sales