Hope Capital has promoted Charlotte Holt to the position of operations and finance manager and she will lead a brand-new business support department within the lender.

Joining Hope Capital in 2021 as a finance coordinator, Holt (pictured) transferred to the lender’s underwriting team as operations coordinator in 2022.

In her new role, Holt will be leading the new unit within the team. Responsibilities includes supporting the sales, underwriting and portfolio management teams, while overseeing the daily operations of the business, such as coordinating, and managing various processes to ensure efficiency, productivity, and quality is achieved.

Kate Cowan, chief financial officer at Hope Capital, said: “Charlotte’s promotion is part of our ambitious plans as we enter our next phase of growth to take on more business. It is therefore essential we are best positioned to deliver an outstanding service to brokers and their clients, and I can’t think of anyone better to ensure we continue to achieve this than having Charlotte on board.”

Laura Carr, head of underwriting at Hope Capital, added: “Productivity and effective management has always been a priority; however, it has never been more important to us than as of right now.

“Having Charlotte directly involved in supporting in-house operations, she will play a crucial role in enhancing productivity and strategically improving day-to-day processes. On behalf of the team, I would like to congratulate Charlotte on this much deserved recognition.”

Holt said: “Firstly, I’d like to thank Hope Capital for this brilliant opportunity. Having been part of the team for several years now, I know first-hand the growth opportunities available and it’s a privilege to work for a company that shares my passion for personal development. I’m looking forward to embarking on this new role and adding value to the business in this very exciting phase.”