PhonesForBrokers has introduced a special offer so brokers can receive free call recording when they take a 12-month contract.

The voice 0ver IP (VoIP) specialist says call recording is becoming an increasingly powerful and essential tool to help brokers protect their business by recording and storing business calls. The new feature facilitates centralised call recording, which is stored in the cloud for easy auditing.

As a part of the PhonesForBrokers offering, calls from both landlines and mobiles are stored and can be saved to individual client files.

Paul Holden, managing director of PhonesForBrokers, said: “We have been offering call recording as an additional paid feature but we now recognise that in the current environment it is becoming an essential rather than a luxury item for brokers.

“Regulation and compliance is becoming increasingly oppressive and many of our Broker customers are rightly concerned about retrospective claims about what was or wasn’t said during a phone call. In almost every case where this has happened the broker has been exonerated but has had to waste time and money refuting false claims. This is simply not fair and so for our next 100 clients the protection offered by call recording will be completely free of charge.”

“I’m a big fan of call recording as it offers an additional level of compliance and protection,” added Wayne Curry CEO of Safeguard Financial Services.

“No one remembers exactly what was said on a call a year or more earlier and so it’s easy for wild claims regarding what or wasn’t said. Using call recording offers powerful and irrefutable evidence of what our clients are told and I think it should be standard for all brokers so this is a terrific offer.”