Bath Building Society adopts OMS mortgage platform to accelerate growth

Bath Building Society is to roll out One Mortgage System’s (OMS) cloud-based lending origination platform in a move designed to speed up mortgage processing and improve service for brokers and direct customers.

The project, supported by transformation consultancy Deploy 12, is aimed at delivering a seamless transition across the Society’s operations, with full implementation expected by early 2026.

By adopting the platform, Bath Building Society will automate more of its mortgage journey from application to completion, improve data accuracy and increase transparency. The system is expected to make it easier for brokers and customers to access mortgage products while reducing processing times.

Craig Brown, chief mortgage officer at Bath Building Society, said: “We are excited to join forces with OMS to speed up our mortgage processing to make it easier for brokers and direct mortgage customers to do business with us.

“The new technology will improve service overall while supporting our underwriters to deliver the personal service our broker partners and members value.

“This advancement underpins Bath’s strategy for sustainable member growth, allowing us to welcome more members while maintaining exceptional service.”

Dale Jannels, chief executive at OMS, added: “It’s great to support Bath Building Society in the transformation process as they use technology to improve efficiency, be more cost effective and ultimately drive growth over the next seven years with OMS. Beneficial technology and more so AI, is no longer an option, it’s a must.

“We’re seeing many companies, like Bath Building Society, looking at the ways they currently transact with customers, and ultimately transforming to how their customers want them to transact in the future.

“We’re looking forward to a long and successful relationship with Craig, Richard and the great team at Bath as they embark on this journey.”

The adoption of OMS forms part of Bath’s wider growth strategy, balancing digital efficiency with personalised underwriting to meet growing member demand.