LMS, the provider of conveyancing services, has announced a new partnership with Saffron Building Society.
The mutual becomes the latest lender to join LMS Panel Link – a platform that connects lenders with vetted law firms that meet defined quality and compliance standards.
The partnership will see Saffron Building Society gain access to a range of digital services offered through LMS, aimed at improving communication with legal partners and making the mortgage process more efficient for its customers.
As part of the collaboration, Saffron will also use LMS Secure Link, a service designed to reduce conveyancing-related queries post-offer. The tool includes a knowledge base of lender-approved FAQs and enables law firms and lenders to communicate through secure, structured conversation threads. According to LMS, this system can significantly cut query turnaround times – from the typical two days to as little as two hours in some cases – while also reducing reliance on less secure communication channels.
In addition, Saffron will adopt LMS’s Charge Registration service, which provides real-time updates on case progress from HM Land Registry. The service is intended to improve transparency and reduce the need for lenders to chase law firms for updates during the registration process.
Suzanne O’Connor, chief relationship officer at LMS, said: “As ever, forming a new partnership provides a moment for us to celebrate, particularly when welcoming a well-established lender, such as Saffron Building Society, to our panel of trusted law firms.
“Onboarding a lender highlights that more and more key stakeholders in the mortgage market are seeking ways to further digitalise their processes, connecting and streamlining to suit the needs of today’s home buyers. LMS looks forward to collaborating with Saffron Building Society and enhancing the journey for its customers.”
Brent Jackson, head of member services at Saffron Building Society, added: “Our aim as a lender is to provide our customers with the best possible mortgage experience. Therefore, we’re excited to partner with LMS, utilising their network of law firms and services, such as Charge Registration, to provide slicker transactions for our customers.
“When we can speed up repetitive and time-consuming processes, this frees up more time for us to focus on our customers.”
