RBS and NatWest fined £2.8m over complaints handling failures

Published on

By admin

The FSA has fined Royal Bank of Scotland (RBS) and National Westminster Bank £2.8 million for “multiple failings”” in the way they handled customers’ complaints. The regulator found they responded inadequately to more than half the complaints that it reviewed.

COMMENT ON MORTGAGE SOUP

We want to hear from you!
Leave a comment and get the conversation started.
You need to register to post, so please login or sign up below.

Latest articles

News

New-build asking prices edge higher as regional divide widens

The average asking price of newly instructed new-build homes in Great Britain edged higher...
Surveyors

LGSS targets growth as valuation market becomes more complex

Legal & General Surveying Services is seeking to increase its profile in the mortgage...
MIMHC

Mortgage industry backs alcohol-free MIMHC lunch

An alcohol-free event organised by the Mortgage Industry Mental Health Charter (MIMHC) has secured...
Later Life

The blind spot: residential advisers and the over-55 customer

Yesterday I talked about the supportive nature of the equity release and later life...
News

HSBC cuts residential and buy-to-let mortgage rates

HSBC UK is reducing rates across its residential and buy-to-let mortgage ranges from 19...

Latest publication

Other news

News

New-build asking prices edge higher as regional divide widens

The average asking price of newly instructed new-build homes in Great Britain edged higher...
Surveyors

LGSS targets growth as valuation market becomes more complex

Legal & General Surveying Services is seeking to increase its profile in the mortgage...
MIMHC

Mortgage industry backs alcohol-free MIMHC lunch

An alcohol-free event organised by the Mortgage Industry Mental Health Charter (MIMHC) has secured...