Nivo has launched an off-the-shelf artificial intelligence service designed to help mortgage brokers automate document collection and case packaging without changing their existing workflows.
The new service, called Nivo Collect, provides broker firms with a private branded AI assistant that gathers, checks and chases documentation required for mortgage applications, automating what is often one of the most time-consuming parts of the advice process.
Rather than requiring firms to build AI workflows, write prompts or integrate multiple tools, the service works through a brokerage’s existing email process. Firms email in a case and the assistant collects, verifies and follows up on the required documentation before returning a fully packaged case ready for submission.
The assistant requests documents from clients, checks information as it is received, identifies missing or inconsistent evidence, follows up automatically where required and compiles a completed submission pack. Nivo says this allows advisers and administrators to spend more time supporting clients and progressing cases.
The company said the service has been designed to allow firms to adopt AI without introducing new systems or changing established processes.
Nivo Collect has been developed specifically for regulated financial services. According to the company, it operates within each firm’s own secure environment, stores customer data within the EEA, does not use client data to train AI models and provides a complete audit trail of every AI interaction.
Broker firms can be up and running within hours, with no implementation project, setup fee or minimum contract term. Pricing starts from £1,000 per month.
Matthew Elliott, co-founder and chief commercial officer at Nivo, said: “Every broker is talking about AI, but most don’t want to become AI developers. They don’t want to build workflows, write prompts or stitch together different tools. They simply want AI to solve real operational problems.
“That’s exactly why we built Nivo Collect. We’ve taken one of the biggest administrative burdens in mortgage broking and turned it into an off-the-shelf service that firms can switch on in hours.
“Your brokerage gets its own AI assistant, working in your brand, over the email process you already use. It gathers documents, checks them, chases what’s missing and hands back a packaged case that’s ready for submission.
“It’s a quick and easy way of realising the immediate benefits of AI within your business.”
