United Trust Bank has introduced a series of operational enhancements to its buy-to-let mortgage proposition aimed at reducing administration and helping brokers move cases through to completion more efficiently.
The changes are designed to simplify the application process, improve consistency and reduce delays, allowing brokers to spend more time supporting landlord clients and less time managing paperwork.
Among the enhancements are reduced mandatory submission requirements to help brokers package cases more quickly, clearer lending criteria to make product selection easier, smarter underwriting processes to support faster and more consistent lending decisions, and improved guidance around deposits, tenancy types and valuation requirements to minimise unnecessary rework.
The lender said the latest changes form part of its wider investment in improving the broker and customer journey. Alongside the operational updates, UTB has also introduced clearer case communications, enhanced completions support and refinements to internal processes designed to improve the overall application experience.
Andrew Ferguson, commercial director – mortgages, buy-to-let and bridging at United Trust Bank, said: “Continuous improvement has become part of the way we do business at UTB. We never assume our processes can’t be made better or that we’ve reached the finish line.
“Investing in our people, technology and operations allows us to keep improving the experience for brokers, and these latest enhancements are another example of our commitment to being the specialist lender brokers can rely on for consistently high levels of service.”
Gene Clohessy, director of underwriting – buy-to-let and bridging at United Trust Bank, added: “Operational excellence isn’t achieved through one major change. It’s built by continually reviewing the customer journey, listening to broker feedback and making incremental improvements which together make a real difference.
“These latest enhancements are designed to reduce administration, improve consistency and help cases progress more efficiently from application through to completion. Every change has been made with one objective in mind – making it easier for brokers to do business with UTB.
“Brokers tell us they value clarity, responsiveness and certainty. By continually refining our systems, processes and operational support, we can help them spend less time managing paperwork and more time supporting their landlord clients.”
