NatWest begins digital mortgage completions with PEXA rollout

NatWest has gone live with PEXA’s digital platform, enabling faster and more certain mortgage completions for remortgage customers.

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NatWest is now actively transacting on PEXA’s digital property platform, marking a key step in the lender’s move towards digitised mortgage completions.

The rollout initially covers fee-assisted remortgages, with sale and purchase transactions expected to follow as the partnership develops.

The platform enables the movement of funds and the lodgement of title to be handled within a single system, with the aim of reducing delays and improving certainty around completion timelines.

NatWest said the change could allow next-day completion on eligible remortgages, while also lowering the risk of fraud through a more controlled and transparent process.

Barry Connolly, managing director for home buying and ownership at NatWest, said: “We are committed to relentlessly improving our customers’ experience when managing their home ownership needs, and we are delighted to go live with this solution which makes things simpler, easier, faster, and more transparent for customers.

“PEXA has a strong track record of driving transformational customer experiences within the Australian market, which we want to bring to the UK to benefit our existing and future customers.

“We look forward to strengthening our partnership with PEXA throughout 2026 and beyond.”

The move follows an agreement between the two firms announced in July 2025 and represents a milestone in PEXA’s expansion in the UK market.

PEXA, which is regulated by the Financial Conduct Authority as a payment services provider, launched its remortgage capability in the UK in 2022 and extended its platform to support sale and purchase transactions last year.

Joe Pepper, UK chief executive of PEXA, said: “Going live with a lender such as NatWest is a pivotal moment in our mission to improve the property transaction journey for everyone.

“Given the current volatility in the mortgage market, the benefit of being able to offer more customers faster completions on remortgages is clear.

“The NatWest and PEXA project teams have worked closely together to deliver a highly integrated solution for remortgage transactions, and I’m very proud that we have reached this important milestone with NatWest ahead of schedule.

“This announcement illustrates the continued progress we are making as we work alongside mortgage lenders and conveyancers to modernise UK property transactions, making them more efficient, more certain and more secure.

“In doing so, we believe this can deliver better outcomes for lenders, conveyancers, mortgage brokers and consumers alike.”

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