HML has set up a specialist complaints handling service to assist firms deal with a backlog of PPI complaints.
This follows the decision by the British Banking Association (BBA) to abandon a High Court appeal against the FSA’s ruling.
The facility offers additional in-house service for a review and redress exercise, or a complete white-labelled end to end service managed by HML.
Neil Warman, HML’s chief commercial and finance officer, said: “In the last week it’s become clear the scale of the PPI redress exercise is much larger than had originally been estimated.
