Assurant Intermediary has received a positive response to its first customer service survey.

Over 85% of household insurance policyholders scored the fulfilment procedure as being good to excellent. 10% scored the procedure as being average while 5% marked it as being below average.

The specialist general insurance provider says this is the first of what will be a regular programme of customer feedback surveys across its entire product range.

Kevin Paterson , Assurant Intermediary’s sales and marketing director, said: “Our intermediaries want to know that they not only get quality products at a competitive price from Assurant Intermediary