Specialist packager Complete FS has appointed new staff members to its residential and buy-to-let teams.

Becky Odams joins the residential team as a case manager, and has been in the financial services industry for 11 years, having started her career in estate agency before moving onto to a financial services firm in 2012.

She has spent the last six years working for a local UK advisory business dealing with pensions, mortgages and insurances.

Meanwhile, Lucy Crascall joins the buy-to-let team as a case manager.

Tony Salentino (pictured), director at Complete FS, said: “We are delighted to welcome Becky and Lucy to Complete FS. Both of them bring skills which will be important to the case manager roles they are now filling.

“Our new business volumes have continued to increase and this was an excellent time to bring in Becky and Lucy to maintain our excellent service standards.

“In the 25 years of its existence, Complete FS’s strategy has always been to build a sustainable business packager model dedicated to supporting the intermediary sector. Providing a continuous service throughout that time has largely been down to the quality of the personnel who join us. Becky and Lucy will be valuable additions to our team.”