complaints

Complaints: A pain that you can handle

One of the biggest problems an adviser can face is a complaint. And those...

“Clear remit” to call for change to property complaints handling

Ombudsman Services (OS) has released the findings of Building Balance, its dialogue looking at...

H2 2017 sees 3.76m complaints about financial services firms

The Financial Conduct Authority (FCA) has reported that complaints about payment protection insurance (PPI)...

COMMENT

Leasehold reform has a September window – will Burnham use it?

At the time of writing, the Commonhold and Leasehold Reform Bill still has no published First Reading date.  But is it imminent? Andy Burnham entered...

Advisers need an answer for evolving landlords

It’s a tough time to be a landlord. The succession of changes to tax and regulation made in recent years - with the Renters’...

AI doesn’t remove bias. It gives us the chance to manage it

One of the great promises of artificial intelligence has always been objectivity. Machines, unlike people, do not have bad days. They do not favour...

Commonhold reform: Devil in the detail

The government's language on leasehold reform remains forthright. Ministers speak of, “bringing the feudal leasehold system to an end,” of returning power to homeowners...

Managing cashflow and risk in today’s turbulent market

Over the past decade buy-to-let landlords have become accustomed to operating in a market where it can often feel like change is the only...

Latest news

FCA bans CEO over fake €200m bond portfolio

The Financial Conduct Authority (FCA) has fined and banned two former Blue Horizon Asset...

Pivotal reports 121% growth in second charge lending

Pivotal has reported a 121% year-on-year increase in second charge lending through its Believe...

ModaMortgages trims limited-edition five-year fixed rates

ModaMortgages has reduced rates by up to 10 basis points across its limited-edition five-year...

Providence agrees deal to acquire Hometrack

Providence Equity Partners has agreed to acquire Hometrack, the residential property valuation and risk...

PROFILES