complaints

Complaints: A pain that you can handle

One of the biggest problems an adviser can face is a complaint. And those...

“Clear remit” to call for change to property complaints handling

Ombudsman Services (OS) has released the findings of Building Balance, its dialogue looking at...

H2 2017 sees 3.76m complaints about financial services firms

The Financial Conduct Authority (FCA) has reported that complaints about payment protection insurance (PPI)...
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COMMENT

MIMHC

Beyond the walk: Mortgage leaders talk mental health – part 9

The Mortgage Industry Mental Health Charter (MIMHC) is hosting its third annual 144-mile Walk & Talk challenge from 10-15 May. There are now 72...

When the market gets messy, control matters more than ever

There is a tendency to look at the current market and focus purely on activity levels, particularly after the recent spike driven by lender...

Beyond the walk: Mortgage leaders talk mental health – part 8

The Mortgage Industry Mental Health Charter (MIMHC) is hosting its third annual 144-mile Walk & Talk challenge from 10-15 May. There are now 72...

Beyond the walk: Mortgage leaders talk mental health – Part 7

The Mortgage Industry Mental Health Charter (MIMHC) is hosting its third annual 144-mile Walk & Talk challenge from 10-15 May. There are now 72...

Beyond the walk: Mortgage leaders talk mental health – part 6

The Mortgage Industry Mental Health Charter (MIMHC) is hosting its third annual 144-mile Walk & Talk challenge from 10-15 May. There are now 72...

Latest news

News

Pepper Money reshapes sales leadership team

Pepper Money has made a series of changes to its sales leadership structure as...
News

Vida expands residential range and relaunches buy-to-let products

Vida Homeloans has expanded its lending proposition with the reintroduction of 20 residential products...
networks

Gatehouse Bank joins The Right Mortgage panel

The Right Mortgage & Protection Network has added Gatehouse Bank to its lender panel,...
Compliance

JammJar adds identity verification through Entrust partnership

JammJar has partnered with Entrust to allow mortgage brokers to complete automated identity verification...

PROFILES