Chorley Building Society has completed the implementation of a new auto-assisted underwriting platform to streamline its lending operations and enhance service levels for customers and intermediaries.

The Lancashire-based mutual, which has been operating since 1859, is now fully live with LendingMetrics’ Auto Decision Platform (ADP). The technology is designed to automate key parts of the underwriting process, handling credit reference, anti-money laundering and affordability checks in real time. It enables immediate decisioning outcomes to be shared with brokers, while freeing up internal underwriters to focus on more complex cases requiring human judgement.

Chorley opted for ADP following a competitive review of available solutions. Among the deciding factors were the platform’s ability to support near-instant customer assessments and its user-friendly interface, which gives the lender the flexibility to adjust lending policies and risk criteria in-house without requiring external technical support.

David Wylie, commercial director at LendingMetrics, said: “Having sophisticated automated decisioning is becoming an essential ingredient for lenders wanting to maximise service levels with both customers and intermediaries.

“Chorley Building Society’s investment places it in a very strong position going forward because ADP not only allows it to execute sophisticated and individual decisions in real-time, but also modify policies, algorithms and risk appetite instantly too.”

The move underscores the Society’s commitment to investing in digital solutions that enhance the customer experience while maintaining rigorous risk assessment standards. The adoption of ADP is expected to reduce processing times and increase transparency for brokers submitting applications, while preserving the personal approach for which Chorley is known.