Nine members of CHL Mortgages’ staff have completed the Leadership and Management Programme, offered through the National Skills Academy for Financial Services (NSAFS).

CHL is offering its members of staff access to this major training programme which is aimed at those employees who have either been leading teams and would benefit from greater awareness of leadership principles to enhance their management skills, or are likely to be managing people in the near future.

The programme covers four key areas of management: planning change and the communications process, problem solving and decision making, assessing performance, and people motivation at work.

The nine members of staff who successfully completed the programme are: Nicola Beck (exit strategy supervisor) Andrew Smith (senior arrears consultant) Julie Lamb (arrears consultant) Cathy Bentley (arrears consultant) Sandra Cawsey (property sales and maintenance supervisor) Michelle Sheldon (customer service administrator) Paul Wilson (lettings specialist) Dragana Williams (customer service administrator) and Rosheen Dalmond (lettings specialist).

Bob Young, CHL’s managing director, said: “To see the first of our staff successfully completing the Leadership and Management Programme and being awarded with their certificates of achievement is particularly satisfying for me personally and for the entire CHL management team. We are absolutely committed to offering our staff access to a variety of courses and training programmes which improve their skill set and help them to progress further along their chosen career path.