Ceta has launched a new Renewal Hub on its Infinity Portal, giving intermediaries a single place to manage household insurance renewals across standard and non-standard property risks.
The digital niche personal lines broker, which is part of the Atec Group, said the hub would give brokers and advisers greater control, visibility and efficiency when managing renewals proactively.
Users of Ceta’s Infinity Portal can now manage household renewals across its range of 35 standard and non-standard property risk insurance products.
The new functionality includes visibility of upcoming renewals, automated renewal flagging, a self-service workflow, the ability to update client details, comparison of alternative options and live chat support.
Ceta said renewals were becoming a key revenue battleground for intermediaries in a softening market, with the hub designed to reduce reliance on manual processes and help brokers hold more proactive renewal conversations with clients.
The business has been supporting intermediaries for more than 25 years, providing access to standard household and non-standard property insurance through a panel of specialist insurers, supported by its Infinity platform.
Simon Brain, head of retention at Ceta, said: “The Renewal Hub is part of our ongoing commitment to delivering tools that genuinely support intermediary business operations and improve the service they provide to clients.
“None of our competitors has anything with this level of functionality, so we’re proud to not only be first-to-market, but also reaffirm our position as the partner of choice for brokers and advisers seeking access to best-in-class products that deliver great client outcomes, broaden their value proposition, and drive revenue growth.”
Teri Duffy from Marx Insurance Services in Liverpool, who used the Renewal Hub during testing, said: “We’ve found the new Renewals Hub to be a great asset to the Ceta system and very user-friendly. It has vastly sped up the renewals process at our end and handles all types of amendments easily.
“We’ve had no issues and we’re pleased with how far in advance we’re able to access quotes for upcoming client renewals. It has made things much easier and straight-forward.”
