Monmouthshire Building Society has gone live with Phoebus to support mortgage account servicing as part of a wider transformation programme.
The society will use the Phoebus solution to provide mortgage account servicing to borrowers, with the first phase covering its full range of mortgage products, including residential, development, buy-to-let and holiday-let lending.
The implementation followed a discovery phase and began in the fourth quarter of 2025. It includes integration with MQube, allowing completions to be onboarded through the Phoebus originations API.
Monmouthshire has access to the full suite of Phoebus APIs as part of the project. Phoebus said the system would support operational savings through increased account automation across the society’s mortgage operations.
The servicing capability covers basic administrative tasks as well as more complex areas, including arrears management and special servicing. Future phases are expected to extend the system to Monmouthshire’s savings operations.
The next stage of the transformation programme will involve migrating all existing mortgage and savings accounts onto the Phoebus platform, using the same API technology.
Adam Oldfield, chief executive officer at Phoebus, said: “From the initial tender process, Monmouthshire has been a fantastic client to partner with, and both organisations have worked efficiently to get the solution live to plan and budget.
“The multi-million pound investment we have made in our mortgage and savings product, including the ability to migrate books of any size accurately and efficiently, means we are a great fit for any Society considering moving to modern SaaS technology, backed up by proven, referenceable experience.”
Dawn Gunter, chief operating officer at Monmouthshire Building Society, added: “It is fantastic to work with a core provider that delivers to plan and brings the capability and expertise to support the Society on its digital journey, enabling greater automation and more efficient day-to-day operations.
“We look forward to a great partnership with Phoebus for many years to come.”
