Borro has launched a new ‘concierge’ service for clients of intermediaries.

The assset lender says the move is just part of a series of improvements to its service to be announced in the coming weeks.

The Concierge service is aimed at clients unable to visit borro’s offices to have their assets valued, due to time constraints or distance. Broker partners can now arrange for a fully insured borro staff member to visit the client’s personal or business address to collect the asset and provide a full receipt for the items within 24 hours of a request. The service is being rolled out initially in the Midlands and the North from today.

Chris Willis, senior vice president of sales at borro, said: “We are constantly working to improve the service we offer and our new Concierge service enables customers around the UK to experience the same level of service currently available in London, or when clients often personally bring their assets to our secure HQ at the London Silver Vaults. This will overcome any possible trepidation about using a secured courier service or insured post, and will give clients a faster turnaround time on accessing liquidity from their personal assets.

“Our new Concierge service simply makes it easier for clients to have their assets valued safely, discretely and securely and have their offer of funding available to them quickly, no matter where they live in the UK.”

Julian Ingall, director of Coreco Specialist Finance, added: “We were very impressed with borro’s home visit and collection service for one of our clients based outside of London.

“It helped them to achieve their required financing in a fast, discreet and secure manner with the convenience of a personal visit.”