Almost three-quarters of portfolio landlords say managing their rental properties has become harder over the past three years, according to research from Rushbrook. The residential property management specialist surveyed landlords who manage their own portfolios to assess the pressures associated with day-to-day management and the...

Typically, affordability and customer vulnerability have sat in different parts of the business. Credit risk looks after affordability: can this person repay what they’re borrowing? Compliance and customer experience are responsible for customer vulnerability: does something about this person’s circumstances mean they need extra...