Mortgage cases with one or two complications are becoming the new “vanilla” as affordability pressures and changing borrower circumstances push more customers beyond traditional high street criteria. The changing shape of the market emerged during the latest Knowledge Bank Lenders Live session, where lenders and...

Financial services firms could be overlooking commercial opportunities by treating customer vulnerability mainly as a compliance requirement, according to MorganAsh. The support services provider said the introduction of Consumer Duty in 2023 had increased the focus on identifying and supporting customers in vulnerable circumstances, but...