Lynsey Mitchell has been appointed to the newly created role of head of telephony sales for Abbey for Intermediaries (AFI) and Cater Allen.

She will manage telephony teams in Glasgow, Manchester and London and will report to Brad Fordham, sales director at AFI and Cater Allen.

She was previously a sales manager for AFI for the North and Scotland, and has been with AFI for three years.

Before joining AFI, Mitchell was head of sales at SPML.

“We are delighted to appoint Lynsey to this new role, which reflects our ongoing commitment to service excellence,” said Fordham.

“Our sales model is designed to support our intermediary partners across the market by providing comprehensive coverage, and Lynsey’s knowledge and expertise will be key as we look to enhance the service that our telephony sales teams offer.”