The Exeter has announced the appointment of Tim Weaver as head of customer experience – claims.

Weaver (pictured), who joined the UK protection and health insurer in January 2023 as head of operational planning and workflow, will now lead the income protection claims team.

Before joining the Exeter, Weaver was head of operational planning at LV= and an operational planning and MI manager at Legal & General.

In his new role, Weaver will guide the team through ongoing transformational change, focused on further enhancing customer experience for the Exeter’s members.

Claire Hird, customer service director at the Exeter, said: “I am delighted to see Tim take up this new role as we continue to focus on offering the best possible service experiences to our members and advisers – particularly at the point of claim.

“Tim’s experience of leading teams through change will be invaluable in enabling our team to deliver key strategic projects whilst ensuring that we continue to support those members who make a claim on their policies.”

Weaver added: “I am excited to be working closely with such an experienced and dedicated team whose focus on delivering the best possible outcomes for our members is second to none.

“This expert approach, coupled with our ongoing investment in technology will enable us to raise the bar even higher when it comes to claims service in the future – a challenge that I am looking forward to meeting.”