The Co-operative Bank has completed the migration of around 120,000 mortgage customers from Platform to its new mortgage brand under The Co-operative Bank.
The Co-operative Bank mortgage brand was first introduced in September last year as Platform rebranded for new business applications, and a new, simplified broker application system launched.
The migration process is part of The Co-operative Bank’s transformation and technology upgrade programme, which will see the bank retire the majority of its legacy systems and data centres. It is designed to help to deliver an improved service for customers, simplify the technical estate, reduce cyber risk and enhance operational resilience.
Customers will not see any change to the terms and conditions of their mortgage, but will see their mortgage brand change from Platform to The Co-operative Bank.
Nick Slape, CEO at The Co-operative Bank, said: “This is a significant milestone in our transformation programme and as a result we have exited a legacy mortgage system, 14 years after it was acquired. This now means over 80% of our mortgage customers are serviced by modern, scalable systems under The Co-operative Bank brand.
“This migration demonstrates our commitment to innovation and our dedication to providing the best possible service to our customers. It would not have been possible without the hard work and support of our colleagues and partners, who have been instrumental to the success of the project.”
Moving forward, the next phase of the project will migrate remaining mortgage customers from the Britannia brand to The Co-operative Bank brand later this year, which will see The Co-operative Bank complete its mortgage transformation programme.
