Santander has renewed its Broker Pledges for 2026, extending its commitments on pricing transparency, product withdrawals and product transfers for another year, while adding a new promise of direct access to underwriters.
The lender will continue to offer no dual pricing, provide at least 24 hours’ notice of product withdrawals and keep improving its product transfer process.
The new fourth pledge gives brokers the ability to speak to underwriters whenever they need to.
The Broker Pledges were launched in February 2025 to underline Santander’s commitment to the intermediary channel. Since then the lender has completed more than 30 product relaunches, all with at least 24 hours’ notice and without any dual-priced products.
PRODUCT TRANSFERS
Santander has also expanded its product transfer functionality, allowing brokers to view transfer rates on sourcing systems, accept rates on behalf of clients and move borrowers to a lower deal up to four months early without an early repayment charge.
Brokers can also allow overpayments during the transfer window without penalty and see full client mortgage details, including product end dates, via Santander Introducer Internet.
SUPPORTING INTERMEDIARIES
David Morris (main picture, inset), Head of Homes at Santander UK, says: “Last year we pledged to do more to better support our intermediary partners, and feedback has shown that brokers have felt and seen the difference in how we’ve operated over the past twelve months.
“Our changes have made a tangible difference, for example more than 10,000 customers have benefitted from switching early to a lower rate under our ‘Switch Now’ enhancement to the product transfer process.
“Today we are restating our commitment to supporting brokers and their clients for the next 12 months with our renewed, and refreshed, Broker Pledges.”
