The Financial Conduct Authority (FCA) has appointed Helen Charlton as the chair of the Financial Services Consumer Panel, and Andy Mielczarek as the chair of the FCA Smaller Business Practitioner Panel, succeeding Wanda Goldwag and Marlene Shiels respectively.

The Consumer and Smaller Business Practitioner Panels are independent, statutory panels representing the interests of consumers and those who work in small or medium-sized financial services companies. Their role is to advise and challenge the FCA as it develops policy and its regulatory approach.

Charlton and Mielczarek will take up their roles on 1 June 2022 for a three-year term. Both roles were filled following open recruitment.

Charles Randell, FCA Chair, said: “Wanda and Marlene have made a significant contribution as the FCA responded at speed to the pandemic, helped markets navigate the UK’s departure from the EU and as we transformed as an organisation. I am incredibly grateful for their advice. I welcome Helen and Andy into their new roles, and I am confident they will continue the Panels’ excellent work ensuring our regulation is targeted, effective and delivers for consumers and markets.”

Charlton added: “The Panel has such an important role in representing the interests of consumers in the financial services sector. This is particularly pertinent now, when consumers are under pressure due to the cost of living. And within the financial services sector, there are important developments such as the FCA’s new consumer duty and the challenges and opportunities posed by new technologies. I am pleased to have the opportunity to serve as Chair of the Financial Services Consumer Panel, and at such a critical juncture.”

Mielczarek said: “I am delighted to take on the role as Chair of the FCA Smaller Business Practitioner Panel. The vast majority of FCA regulated firms are smaller businesses, and the Panel plays a vital role in connecting those firms with the FCA to maintain a constructive dialogue with our regulator and make sure that regulation is fair and effective. With the challenges that we expect in the economy over the coming months, this dialogue will be more important than ever to make sure that we are able to respond in the best way to any challenges that arise. I look forward to continuing the work of the Panel to help the FCA meet its strategic objectives.”