NatWest has expanded its intermediary leadership team with the creation of two new corporate account manager roles.

The bank said the move is intended to strengthen support for its strategic intermediary partners and help brokers support customers through the mortgage process.

The changes mean NatWest now has four dedicated corporate account managers working with strategic partners: Ralph Evans, Adam Sheldon, Gaby Bennett and Jenna Chesterman.

Nadine Edwards, head of intermediary distribution at NatWest, said: “We’re focused on making it easier for brokers to take action and support their customers into a home sooner. Strengthening our leadership team is an important step in delivering on that commitment.

“I’m delighted that we now have four dedicated Corporate Account Managers supporting our strategic partners – Ralph Evans, Adam Sheldon, Gaby Bennett and Jenna Chesterman.

“Together, they bring extensive experience of the mortgage market and will play a key role in deepening our relationships and supporting brokers to grow their business with confidence.”

The lender said the changes are supported by its wider intermediary support model, which includes more than 100 business development managers working across phone and field roles.

Brokers can access support through WhatsApp, live chat, telephone and face-to-face engagement, as part of NatWest’s work to simplify processes and make information easier to access.

The bank also confirmed that Luke Christodoulides will leave NatWest after a number of years to pursue opportunities outside the organisation.

Edwards said: “Luke has made a significant contribution to our intermediary relationships over a number of years. We thank him for his commitment and wish him every success for the future.”