Mortgage Magic has updated its CRM and mortgage management system with the addition a VOIP (Voice over Internet Protocol) phone system for customers who want to add it into their service.

Brokers using this feature are able to make outbound calls, receive inbound calls, record calls and link the recording with ongoing cases. The phone system is fully integrated with the lead management portal. There is also an automatic call dialler with templated scripts so that brokers can use the platform like a professional call centre with automated status updates and case conversions.

The call management system has been fully tested with existing customers and is now made available to medium to large scale brokerages. This additional feature will cost £200 + VAT per month for the system and call costs range from 2p per minutes to landlines and 5p per minutes to mobile numbers. Call costs can be further discounted depending on usage.

Tanjir Sugar, CEO of Mortgage Magic, said: “Our aim is to provide the most comprehensive and most useable CRM and mortgage management platform to be the hub for every adviser who wanted the most sophisticated but easy to use system available. Its modular design means that firms can integrate facilities such as mortgage and protection sourcing, if they so desire.

“The VOIP system is yet another example of a service which users have asked for that can be added on. It might not be what smaller firms might want or need until they are larger, but it demonstrates that Mortgage Magic can be specified with exactly what customers want for their businesses.”