Mark Scanlon, Tenet’s chief executive, hosted the first in a series of live video conferences with member firms, to help support them through the coronavirus challenges.

Scanlon, assisted by his senior leadership team, spoke with over 90 advisers and brokers last week, in two live sessions aimed at covering the specific challenges to the investment and mortgage markets.

Members were able to get a ‘state of the nation’ update on the impact of the pandemic and support available from Tenet and the government, followed by the opportunity to ask questions and share their own experiences.

Scanlon said: “In a time that everyone has moved to remote working, we felt it was really important to have this type of personal contact with our members and we intend to continue with these conferences on a regular basis throughout the pandemic.

“It’s so valuable to hear how our firms have been impacted and what particular support they require, as well as sharing our own experience and insight, so we can work through this together.  At a time when customers are looking for reassurances and guidance from advisers, it is equally important that we provide such support to our members and the best way to do this is on an individual level. This, together with cashflow easement initiatives, have been well received by members.

“Rather than furloughing any staff, Tenet has reallocated resource to ensure that the account management and technical support teams are bolstered to provide increased member support. We’ve built upon the support already in place to create a dedicated COVID-19 extranet area covering four key areas – technical and business support, wellbeing and data protection and cyber security.

“In these challenging times however, we felt it was really important that this was overlaid by increased personal interaction, in addition to our daily written bulletins and updates.”