vulnerability

Financial stress figures put customer vulnerability checks in focus

Financial services firms should take a more proactive approach to identifying customers who may...

Mortgage anxiety rises as one in five lack financial safety net

The proportion of UK adults apprehensive about making mortgage decisions has risen from 15%...

Acre adds Comentis vulnerability checks to mortgage platform

Acre has integrated financial vulnerability assessments from Comentis into its mortgage platform to help...

MorganAsh urges firms to improve Consumer Duty reporting ahead of FCA deadline

MorganAsh has warned financial services firms they need to strengthen how they evidence outcomes...

Mortgage firms identify fewer vulnerable customers than FCA benchmark

Mortgage firms using MorganAsh’s digital vulnerability management platform report lower levels of customer vulnerability...

Economic abuse: The warning signs every adviser should recognise

Taking out a joint mortgage is one of the most common ways for people...

AI-driven vulnerability claims ‘create new fraud risk’ for financial services

Financial services firms face a growing risk from AI-generated customer vulnerability claims being used...

CII says vulnerability management can help firms grow

The Chartered Insurance Institute has said firms can use stronger vulnerability management to expand...

FCA and ICO tell firms GDPR is no excuse for failing vulnerable customers

A joint statement from the Financial Conduct Authority and the Information Commissioner’s Office has...

MorganAsh launches calculator to help firms estimate scale of customer vulnerability

MorganAsh has launched a calculator designed to help financial services firms gauge how many...

MorganAsh urges firms to act earlier on customer vulnerability

MorganAsh has backed the FCA’s latest warning that firms must take a more proactive...

Financial firms warned over gaps in tackling domestic and economic abuse

Financial services firms are failing to ask the right questions about domestic and economic...

One in four adults lack confidence making everyday financial decisions

Research from specialist lender Pepper Money suggests confidence, rather than income alone, is a...

MorganAsh unveils gap analysis to benchmark firms against vulnerability standards

MorganAsh has launched a new gap analysis service designed to help financial services firms...
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COMMENT

Comment

We must not accept our snail’s pace home buying system

Buying a house in this country can be ridiculously slow, as a handful of recent studies have highlighted. Research from the House Buyer Bureau...

Deferment and capitalisation rates: small percentages, large consequences

The Government is currently consulting on Leasehold enfranchisement valuation rates to determine what deferment and capitalisation rates should be prescribed under the Leasehold and...

Your clients can’t tell which firm they’re dealing with

Two clients walk into your firm in the same week. One of them is a referral from a mate of yours. Complicated case, self-employed, bit...

It’s time to look at retention

As the summer winds down and the back-to-school routine kicks back in, I urge the industry to turn its attention to something just as...

Landlords are buying – and advisers should take note

There has been no shortage of commentary over recent years suggesting landlords are heading for the exit, buy-to-let apparently no longer works and the...

Latest news

Economy

Gilt turmoil puts fresh pressure on mortgage rates

Rising government borrowing costs are putting renewed upward pressure on UK mortgage rates as...
Economy

UK needs first primary surplus in 25 years, warns NIESR

The UK needs to run its first primary budget surplus in 25 years if...
Shariah property finance

Gatehouse launches fee-free refinance products

Gatehouse Bank has launched a range of limited-edition refinance products for UK residents with...
Economy

Bank of England turns to AI and real-time mortgage data

The Bank of England is using artificial intelligence and real-time financial data, including information...

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