The Exeter increased gross premium income by 8% to £135 million in 2025, while membership rose by 3.5% as the mutual reported strong growth across its health, income protection and life insurance businesses.

Speaking at its Annual General Meeting, the insurer said gross premium income increased from £125.1 million in 2024 to £135 million in 2025.

Health insurance new business premiums remained steady at £19.1 million, while income protection recorded the strongest growth, with new business premiums rising by 21.6% to £7 million from £5.8 million a year earlier.

Life insurance also delivered higher volumes of new business, with premiums increasing from £3.7 million in 2024 to £5.6 million in 2025.

The mutual’s membership increased by 3.5% during the year to 151,503 members. It also reported paying a record number of claims during 2025.

Demand for member support services continued to grow, with downloads of the Healthwise member app increasing by 69%. The app achieved a user rating of 4.7 out of five.

During the year, The Exeter also launched a partnership with Macmillan Cancer Support as its corporate charity partner for 2025. Employees raised £48,000 for charitable causes.

Isobel Langton (pictured), chief executive of The Exeter, said: “Looking back on 2025, I’m incredibly proud of what The Exeter has achieved, and most importantly, the support we have continued to provide to our members and advisers.

“This has been another strong year for the business, reflected in the value of claims paid, growth in our membership and gross premium income.

“These results are a real testament to the care, commitment and expertise of our colleagues across the business. Their hard work and collaboration have been central to such a successful year, while ensuring we continue to do the right thing for our members.

“As we look to the future, we will keep investing in our people and technology, building on this momentum to deliver an even more seamless, supportive and personal experience for members and advisers.”