Taylor Rose has promoted long-standing team member Vicki Maflin to head of remortgage as it looks to further strengthen and scale its remortgaging proposition.
The appointment sees Maflin (pictured) report to Ruben Perin, commercial director of residential property, with responsibility for expanding the firm’s lender client base, increasing case volumes and profitability, and driving operational improvements across the remortgage function.
Maflin joined Taylor Rose in 2005 and has spent two decades specialising in remortgages at the firm. Most recently, she held the role of remortgage operations manager, where she played a central role in strengthening operational standards and supporting the growth and modernisation of the firm’s volume remortgage offering.
During her tenure, Maflin has been instrumental in developing Taylor Rose’s high-volume remortgage proposition, aligned with the firm’s smart-law ethos.
She launched and led the remortgage case advisory team and helped scale the remortgage department to more than 100 employees.
Her promotion follows recognition for her leadership within the business, including receiving the team champion award for the remortgage department. Maflin has also completed the ILM level five inspirational leadership programme.
Adrian Jaggard, chief executive of Taylor Rose and its parent AIIC Group, said: “Vicki has been instrumental in shaping the remortgaging department into the high-performing operation it is today.
“Her experience, leadership and deep understanding of the market will be central to driving the next phase of growth as we build an even more efficient, client-focused remortgage service.”
Maflin said: “My ambition is to lead and motivate the team to be the best in the industry.
“We are focused on growing our lender client portfolio, increasing volumes, and continually improving our processes so that we can deliver a seamless, high-quality experience for every customer.
“It is a privilege to step into this role after such a long and rewarding journey at Taylor Rose.”
