Solent Mortgage Services (SMS) has expanded its customer service team in response to increasing business volumes.

Clare Sadler and Anna Thomson join SMS as team leader and administrator respectively in the new business team.

Sadler began her financial services career at Britannia Building Society and then developed underwriting experience with Preferred Mortgages, Mortgage plc. and Advantage. She joins SMS having spent the past seven years at Nationwide.

Thomson is rejoining SMS having left the business in 2008. Her banking career started at Barclays, where she worked for nine years, before a year with Abbey National. She first joined SMS in June 2001 and developed her customer service and underwriting skills as a team leader. She joins SMS from NCI Resources Ltd.

Ian Balfour, SMS’s chief executive officer, said: “SMS has seen a steady increase in new business over the last six months and with enquiry levels running higher every month this year, we wanted to ensure that our service would not suffer. So I am delighted to welcome back Anna to SMS and welcome Clare to the team.

“Both of them are vastly experienced in our market and I know that our introducers will enjoy working with them.”