Intermediary lender Platform held its 10th forum for broker this week.
The aim was to help shape its future policies, products and service.
The intermediary lender of the Co-operative Bank has held a series of nationwide events for its intermediary partners during 2011.
The’Platform Live’sessions have been attended by more than 100 brokers at venues such as Bristol, Southampton, Reading and London, Manchester and Glasgow. The 10th Live event was held in Newcastle this week.
Broker feedback from the events has now led to the lender making a number of changes, including a new ‘document upload’ facility allowing brokers to provide client information directly to an underwriter and the reduction of administration fees from £140 down to £89.
Other changes include a new range of ‘Options’ and ‘Cashback’ products – the Options range offer no early repayment charges and overpayments without penalty – and the introduction of ‘Let to Buy’ across Platform’s range of buy-to-let products.
Lee Gladwell, business development director at Platform, said: “The ‘Platform Live’ events have proven extremely popular with intermediaries as an opportunity to have a say in what they want from lenders.
