Software specialist Phoebus is applying principles more commonly associated with software development to its people strategy, a move the business says is improving employee engagement while strengthening its appeal to clients.

The Solihull-based firm, which provides mortgage and savings account servicing technology, has invested heavily in employee wellbeing as part of a wider effort to create a working environment where staff feel supported and empowered.

Recent initiatives include the introduction of a new employee assistance programme, providing colleagues and their families with access to confidential mental health and wellbeing support on a 24/7 basis. This has been complemented by a series of internal webinars focused on physical, emotional and financial wellbeing.

Phoebus has also formalised a work-from-anywhere policy, allowing staff to work from other locations for several weeks each year, alongside its existing hybrid model, which requires colleagues to attend the office one day per week.

A new volunteering policy has been launched, enabling employees to support charitable causes during working hours. This builds on existing partnerships with Helping Hands and the Family Care Trust.

EMPLOYEE ENGAGEMENT

The company says these measures have contributed to a year-on-year increase in employee engagement scores.

According to Kate Langton, chief people officer, the underlying approach mirrors agile methodologies used in software development.

She said: “It means listening to employees through surveys, testing new wellbeing initiatives, and iterating based on real feedback.

“This continuous improvement loop has led to greater engagement, lower attrition and enhanced internal mobility.”

The strategy has also attracted external recognition, with Phoebus shortlisted for several best employer awards this year, following the publication of its 2025 Positive Impact Report.

Langton said: “At Phoebus, we believe our people are our greatest asset, and their wellbeing and development are paramount to our success.

“We have an unwavering focus on building a workplace where people feel supported, included, and empowered to succeed both for today and into the future.”

Looking ahead, the business plans further investment in wellbeing and inclusion, including the introduction of a wellbeing kiosk that will allow staff to track health metrics and receive personalised guidance.

Phoebus is also establishing a Positive Impact Ambassadors team to support its Environmental, Social and Governance strategy, alongside increased focus on neurodiversity training and awareness within the organisation.

Richard Pike, chief sales and marketing officer, said the people strategy was increasingly relevant to clients.

He said: “The more I speak with our clients and prospects, the more it comes across that being ethical and committed to diversity, inclusion and wellbeing is a huge part of their decision-making process.”