Pepper UK has won The Financial Services Forum Product & Service Innovation Award for Customer Service.

The Product & Service Innovation Awards are a new set of awards introduced by The Financial Services Forum to recognise innovation in financial services that delivers tangible benefits to both consumers and providers.

Pepper UK was recognised for its commitment to improving customer service through enhanced training that ensured the Pepper team truly understood their client’s core values and unique culture, which resulted in the delivery of consistently high standards to its customers.

Gerry McHugh, CEO, servicing division at Pepper UK, said: “At Pepper UK we understand that the experience we deliver to customers directly influences the reputation of our clients, and so we are continually looking to drive new standards in customer service. This award recognised our bespoke training workshop that surpassed our client’s own standards in teaching its culture and values to our outsourced service team.

“We are now looking to implement bespoke templated workshops for other clients that will reinforce the importance of customer service and understanding the specific requirements of a client’s customers. This approach will enable our clients to build a sustainable model for growing their business by providing outsourced servicing that instils trust and meets customer needs more efficiently and productively through consistently high levels of service.”