Paradigm Protect has launched a new Covid-19 update document with details on how its panel of providers is dealing with the pandemic.

The directly authorised protection proposition – which is part of Paradigm Mortgage Services – has a ‘Protection Matrix’ document, in which it outlines a range of information for advisers covering how individual providers are dealing with applications from clients with Covid-19, the product, policy and process changes they have made as a result of the virus, the way they are dealing with claims across individual products, and the contact details and support that is available during this period.

Providers currently included in the ‘Protection Matrix’ include: Aegon, AIG, Aviva, Canada Life, The Exeter, Guardian, Legal & General, LV=, Royal London, Scottish Widows, Vitality and Zurich.

Information continues to be requested from all these providers and as that is secured, or as changes occur, Paradigm Protect has committed to updating the matrix with the most up-to-date information available.

It is urging advisers to check back regularly in order to track the changes as this will be updated on a daily basis.

The protection matrix can be viewed under Protection Updates on Paradigm’s dedicated Covid-19 support page here:https://www.paradigmmortgages.com/DA/News/Covid-19

Also featured on the page are Paradigm’s five ‘Top Tips’ for intermediaries to consider when discussing protection with clients under the current circumstances, and reasons now is a good time to make contact and discuss their protection needs.

Paradigm Mortgage Services has also recently launched three lender matrices which also feature the very latest criteria and product details from Paradigm’s panel of lenders, all in one place. These can also be found on its dedicated Covid-19 support page.

Mike Allison (pictured), head of protection at Paradigm, said: “At Paradigm Protect we have worked hard to deliver a proposition to intermediaries which prides itself on offering more than just competitive commercial terms. Our focus has always been on providing support and value to advisers, and this unprecedented situation with regards to Covid-19 is no different.

“We’re acutely aware this is a fast-moving situation and providers are having to establish new processes for dealing with new applications, existing customers and claims. To that end, we have created a central matrix of information for advisers, offering quick and easy access to the information they, and their clients, need. As providers are making changes daily, we’ll be updating the matrix regularly to ensure it remains a useful resource for our members.

“It’s essential that advisers keep as up to date as possible and we believe this will help enormously in the current challenging environment. Paradigm Protect is here to provide comprehensive support, and we would urge any adviser who requires assistance to contact the team here.”