Norton Home Loans has promoted Jake Stringer to the position of telephone business development manager, further strengthening its support for mortgage intermediaries.

Stringer (pictured), who began his career with Norton in administration before moving into underwriting, took up his new role on 4 August.

He will now act as a dedicated point of contact for brokers, offering case updates, guidance on lending criteria and assistance with complex applications.

His background in underwriting is expected to be an asset in his new role, giving him a detailed understanding of Norton’s lending proposition and helping brokers to progress cases more efficiently.

The move comes shortly after Laura Percival’s promotion to head of lending in June, underlining the firm’s focus on developing internal talent across the business.

David Binney, head of sales at Norton Home Loans, said: “Jake’s progression through the business is a great example of the value of internal development.

“He’s grown his knowledge of both the operational and lending sides of Norton and now brings that experience into a role that’s all about relationships.

“Brokers will benefit from his energy, attention to detail, and his ability to cut through complexity.”

Stringer added: “I’ve been lucky to gain experience across different teams at Norton, and that’s given me a real understanding of what matters to brokers and underwriters alike.

“I’m excited to be working more closely with brokers and building longstanding relationships.”