Nivo has launched a new proposition using AI agents to help lenders and brokers gather information, chase missing documents and improve the chances of cases being packaged correctly at the first attempt.
The fintech said its new proposition is designed to tackle persistent problems in the loan origination process, particularly where firms are still relying heavily on email, manual document handling and repeated follow-ups with borrowers.
According to the business, the AI agents work over email around the clock and are intended to collect information and documents, review what has been received, identify gaps and support teams in getting to a packaged case more efficiently.
Nivo said the launch follows discovery work with more than 50 lenders, brokers and prospective clients, which pointed to widespread operational friction across UK lending. It said most respondents reported right-first-time performance of 50% or less.
The most frequently cited pain points included chasing clients for documents, checking whether paperwork was complete and accurate, going back to customers where information was missing, carrying out KYC and ID checks, managing status updates, preparing application packs and re-keying data into lender portals.
Matthew Elliott, co-founder and chief commercial officer at Nivo, said: “We’ve always been focused on the same core issue: how hard it is to get everything needed for a loan. Email is still everywhere, documents still arrive in different formats, information is often incomplete, and experienced people are still spending huge amounts of time chasing, checking and fixing things.
“That is why this is such a good fit for generative AI. Our platform already sees the real work of lending in natural language every day: messages, documents, ID checks, evidence, questions, clarifications and exceptions.
“Generative AI is strong at dealing with that kind of unstructured communication and turning it into organised workflows and outputs. So rather than using AI for one task at a time, we have focused on building AI agents that can work like a team member — 24/7, over email, instantly responsive and highly scalable.”
Elliott said the findings suggested many lending teams were spending too much time resolving administrative issues instead of progressing new business.
He said: “This means many lending teams are spending far too much of their time fixing admin problems instead of moving new cases forward. Against this backdrop, the shift from task based AI to more agentic, workflow driven AI could be transformative for lending.”
Nivo said its platform was originally developed within Barclays before the business became independent. It has now been operating for more than five years and says it is used by more than 100 lenders and brokers.
The firm added that its existing platform already supports secure communication, document exchange, identity checks and workflow automation, which it sees as the basis for this latest AI-led proposition.
Elliott said: “We’ve pivoted our sales message fully to AI, reorganised around it, and invested heavily in strengthening the platform with the support of lender and broker clients who have backed projects with us.
“The result is something we think is genuinely useful: AI agents for lenders and brokers that can gather information and documents, check what comes back, chase what is missing, and help deliver a packaged case right first time.”
Nivo said it will publish a separate market insights release looking in more detail at what it has learned from its discovery work and where the biggest pressure points sit in the loan origination journey.
