Nivo has opened access to Nivo AI, its purpose-built agentic assistant for specialist lending, to the wider broker and lender market following a successful early adopter phase.
The technology firm said the rollout follows a period of testing with early adopters, during which the system was used to improve submission quality and reduce friction across broker and lender workflows.
Nivo AI operates ‘around the clock’ over email, guiding brokers through applications, identifying missing information and structuring cases to produce lender-ready submissions designed to be “right first time”.
The wider launch comes as artificial intelligence adoption accelerates across financial services, with many firms seeking practical tools embedded directly into operational workflows rather than standalone technology solutions.
Nivo said the system had been developed to address the persistent issue of incomplete or poorly packaged submissions, which can lead to delays, repeated clarification requests and additional pressure on underwriting teams.
By guiding brokers at the point of submission and automatically structuring cases, the platform aims to reduce back-and-forth communication while improving the quality of deal flow before cases reach decision-makers.
To support adoption across firms of different sizes, Nivo is launching the platform with a two-week free trial, allowing brokers and lenders to test guided packaging, automated document structuring and criteria-aware prompts in live scenarios without obligation.
After the trial period, firms can choose between two implementation approaches depending on their operational requirements.
One route allows lenders to embed Nivo AI directly into complex customer journeys through integration with CRMs, case management systems and underwriting processes.
SECOND VERSION
A second rapid-start version is aimed at lenders and brokerages seeking a quicker deployment with minimal configuration, designed to reduce email traffic and improve right-first-time submissions immediately.
Nivo’s secure messaging platform has been adopted by more than 100 financial services firms and used by over one million customers since launching in 2017.
The company said the development of Nivo AI reflects its evolution from a secure communications platform to a system designed to orchestrate deal flow within specialist lending processes.
Matthew Elliott (pictured), co-founder of Nivo, said: “Specialist lending doesn’t lack demand, but we all know it suffers from friction.
“During our early adopter phase, we focused on proving that AI could materially improve submission quality and reduce unnecessary back-and-forth between brokers and lenders.
“The results have been extremely encouraging. Nivo AI isn’t a generic chatbot bolted onto a workflow.
“It’s purpose-built for specialist lending – understanding packaging requirements, document standards and lender criteria. One prompt. The whole deal.”
